Shipping Policy

Here's what to expect once you place an order. Processing time Standard bundle orders typically ship within a few business days. Custom, configured, and pre-order items take longer to build — the estimated timeline (if any) is shown on the product page and in your order confirmation. Shipping rates Shipping is calculated based on your delivery state at checkout. Because our mats vary widely in size, larger custom builds may ship via freight carrier rather than a standard parcel service. Shipping area We currently ship within the United States only. For international or freight delivery outside our standard service area, contact us for a commercial quote. Tracking your order Once your order ships, you'll receive a shipping notification, and you can check status anytime using your order lookup link (sent in your confirmation email) or by contacting us with your order number. Delivery issues If your order arrives damaged, is missing items, or doesn't arrive within the expected window, contact us right away so we can help — see our Refund Policy for how damage claims are handled. Contact us Questions about shipping? Reach out at hello@islandgreens.com or (844) 465-2637.