Refund Policy

We want you to be happy with your floating green. Here's how returns, damage claims, and refunds work. Standard products If you're not satisfied with a standard (non-custom) product, contact us within 14 days of delivery to start a return. Items must be in unused, original condition. Once we receive and inspect the return, we'll issue a refund to your original payment method — please allow a few business days for it to appear, depending on your bank. Custom and made-to-order products Because our mats are cut and built to your specific dimensions, custom orders are generally not eligible for return once production has begun, except in the case of a defect or damage — see below. Damaged or defective items If your order arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with photos of the issue. We'll work with you on a repair, replacement, or refund at no cost to you. Pre-order deposits A deposit paid on a pre-order is applied toward your total order cost. If you need to cancel a pre-order, contact us as soon as possible — deposits on orders that have already entered production may not be refundable. Wholesale and net-terms orders Wholesale returns and billing disputes are handled directly with your account contact under the terms of your wholesale agreement. How to start a return The fastest way to start a return or damage claim is to look up your order and contact us with your order number, or email us directly. Contact us Reach out at hello@islandgreens.com or (844) 465-2637 to start a return or ask about this policy.